Contact

Name

Email*

Phone Number

Order Number

Your Message

Made in USA · Fine Jewelry · Everyday Luxury

Get in touch - Follow Us

support@shopluel.com

Secure Payments

Customer Care

About
Privacy Policy
Refund Policy
Shipping Policy
Terms of Service
Contact

FAQ

Returns are accepted within 30 days of delivery for items in original condition, without excessive wear, alteration, or damage. Include original packaging when possible. Eligible returns receive free return shipping; refunds are issued to the original payment method after receipt and inspection. Email support@shopluel.com for approval and instructions.

Orders are typically processed within 1–3 business days after payment confirmation. Delivery estimates are shown at checkout and vary by destination and shipping method. Processing may take longer during busy periods or holidays. Standard U.S. shipping is free on orders of $100 USD or more and $8 USD below $100. U.S. express shipping is $15 USD.

Yes, we ship to selected international destinations. Enter your address at checkout to see available services, rates, and delivery estimates. Customs duties and import taxes may apply.

Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

We accept all major credit cards, PayPal, and Shop Pay for your convenience.

✦

Your first LUEL piece.

30% off 14K gold
15% off silver & vermeil

First order only. Your discount appears automatically after you enter your email at checkout. No code needed.

Shop the collection