Shipping policy

Thank you for shopping with LUEL.

Shipping Availability

We currently offer worldwide shipping.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may vary during high-demand periods, holidays, or promotional events.

Shipping Estimates

Delivery estimates are calculated dynamically at checkout based on your shipping location and Shopify live carrier rates.

Estimated delivery times shown during checkout are provided by the shipping carrier and may vary depending on destination, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive tracking information via email.

Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

LUEL is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at support@shopluel.com and we will assist in working with the shipping carrier to resolve the issue.