Privacy policy

This Privacy Policy describes how LUEL ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit the site or place an order, we may collect certain information including:

Name
Billing and shipping address
Payment details
Email address
Phone number
Device and browsing information
Order history

We collect this information to provide our services, process transactions, fulfill orders, improve customer experience, and communicate with you regarding your purchases.

How We Use Your Information

Your information may be used to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve website functionality and user experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications (only when permitted)

Payment Information

Payments are processed securely through trusted third-party payment providers. LUEL does not store complete payment card details on our servers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings; however, some website functionality may be affected.

Third-Party Services

We may share limited information with trusted third-party providers involved in operating our business, including:

Shopify
Payment processors
Shipping carriers
Analytics providers
Marketing platforms

These providers only receive information necessary to perform their services.

Data Security

We implement reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.

To make a request regarding your information, contact:
support@shopluel.com

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact

For questions regarding this Privacy Policy, contact:
support@shopluel.com