Refund policy

At LUEL, customer satisfaction is extremely important to us. We stand behind the quality of our jewelry and want you to feel confident shopping with us.

Returns

We gladly accept returns within 30 days of delivery.

To be eligible for a return:

Items must be in their original condition
Items must not show signs of excessive wear, alteration, or damage
Items must be returned with original packaging when possible

Once your return is approved, return instructions will be provided by our support team.

Free Return Shipping

We currently offer free return shipping for eligible returns.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method within several business days depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@shopluel.com so we can resolve the issue promptly.

Exchanges

If you would like to exchange an item, please contact our support team and we will assist you with the process.

Contact

For any return or refund questions, please contact:
support@shopluel.com